Shipping Guidelines

Welcome to Al Fakher 24h - Your provider for premium disposable e-cigarettes in Germany!
Our goal is to provide you with a seamless and transparent shopping experience by ensuring fast and reliable delivery for your Al Fakher products. Below you will find our detailed shipping policies.

Editing and dispatching

  • Processing time: Once your order is received, we will start processing it within 1-2 working days. Orders placed on weekends or public holidays will be processed on the next working day.
  • Shipping time: Once processed, your order will be dispatched within 2-3 working days to minimise delays and get your products to you as quickly as possible.

Delivery Times and Shipping Methods

We offer our customers in the EU various shipping options in order to best serve both individual buyers and large customers:

  • Free delivery from €49.99: For orders within Germany, we offer free shipping from an order value of €49.99. As a rule, the delivery time is 3-7 working days from the shipping date.
  • European shipping: Orders to other EU countries are also dispatched from our European warehouse. The delivery time varies depending on the destination country between 5 and 10 working days.

Shipping costs

  • Germany: For orders under €49.99, the shipping costs are a flat rate of €4.99.
  • EU countries: Shipping costs for EU countries start from €9.99, depending on the destination country and order size. For exact shipping costs, please contact our customer service.

Payment Methods

We offer a variety of secure payment methods:

  • PayPal
  • Credit card (Visa, MasterCard)
  • Bank transfer (SEPA)
  • Cryptocurrencies
  • iDEAL (Netherlands)
  • Bancontact (Belgium)

Order changes and cancellations

You can change or cancel your shipping details or order at any time, as long as the order has not yet been dispatched. Once the order has been dispatched, no further changes or cancellations can be made. Please contact our customer service as soon as possible if you need to make any changes.

Lost, damaged or delayed deliveries

  • Lost shipments: If your package is lost during transport or does not arrive within the specified timeframe, please contact us immediately. We will work with the shipping service provider to resolve the issue and offer a replacement or refund if necessary.
  • Damaged goods: If your order arrives damaged, please document the condition of the goods and packaging and contact us within 48 hours of receipt. We will review the damage and arrange either a replacement delivery or a refund.
  • Delays: We strive to deliver all orders on time. However, unforeseen delays due to customs clearance, shipping carriers or other factors may occur. We recommend that you track your order online and contact us if you have any questions or concerns.

Shipping restrictions

Due to local regulations, we may not be able to ship disposable e-cigarettes to certain countries or regions. Please check your country's import regulations regarding vape products before placing an order. We do not assume responsibility for orders that are delayed or rejected due to customs or legal issues.

Customer Support

Our team is available to you at all times to answer any questions you may have about your order or shipping. Don't hesitate to contact us by email at [email protected] to be contacted.

Thank you for choosing Al Fakher 24h. We look forward to providing you with a premium vaping experience!