Data Protection Policies
At Al Fakher 24h, we place great importance on protecting your privacy and handling your personal data responsibly. This privacy policy outlines how we collect, use and protect your data when you visit our website (alfakher24h.de) and purchase our premium disposable e-cigarettes.
1. Collection of information
When you visit our website and use our services, we collect various types of information in order to provide you with a safe and comfortable shopping experience:
Personal data: This includes your name, email address, delivery and billing details and any other contact information you provide to us when placing an order or when contacting our customer service.
Transaction data: We collect information about your purchases, including payment methods, order history and delivery preferences.
Usage data: Through cookies and similar technologies, we track how you interact with our website, to capture information about your device, your browsing habits and your general website activity.
Communication data: Information you provide to us through requests, feedback or customer service will also be stored to improve our services.
2. Use of the information
The information we collect is essential to enable you to have a seamless and personalised experience on our website. In particular, we use your data for the following purposes:
Order processing: To process your orders, carry out payments and ensure delivery.
Customer communication: We will send you updates about your orders and answer your requests. We will also inform you about promotions, new products and relevant information, unless you have opted out.
Website improvement: Your usage behaviour helps us to identify weaknesses on the website and to optimise our platform.
Security and Fraud Prevention: We use your information to help prevent fraud, ensure the integrity of transactions, and protect the security of our website.
3. Disclosure of information
We respect your privacy and do not sell or rent your personal data to third parties. However, we may disclose your data in the following cases:
Service providers: We work with third-party providers (e.g. payment processors, shipping companies) that are necessary for processing your orders and delivery.
Legal requirements: In the event of legal obligations, we may transfer your data to the relevant authorities.
4. Data Security
The protection of your data is Al Fakher 24h's top priority. We use various security measures to ensure that your information remains confidential:
Encryption: Sensitive data is encrypted during transmission using SSL (Secure Socket Layer) technology.
Access controls: Only authorised employees have access to your personal data.
Security monitoring: We carry out regular security assessments and updates to protect our platform from new threats.
5. Your rights
We believe in transparency and control over your personal information. As a customer of Al Fakher 24h, you have the following rights:
Access and modification: You can view, update or correct your personal data at any time by contacting us.
Deletion requests: You can request the deletion of your data if desired, unless it is required for ongoing transactions or statutory obligations.
Marketing unsubscribe: You can unsubscribe from promotional emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
6. Cookies and tracking technologies
Our website uses cookies to personalise your browsing experience, analyse website traffic and provide targeted advertising. You can manage your cookie settings at any time via your browser settings.
7. Updates to the Privacy Policy
Al Fakher 24h may update this Privacy Policy if our practices change or due to regulatory requirements. We encourage you to check this page regularly to stay informed about any adjustments.
8. Contact
By using alfakher24h.de, you agree to the conditions described in this Privacy Policy. If you have any questions, concerns, or requests regarding your privacy, you can contact us at the following email address:
E-Mail [email protected]