FAQs

1. Al Fakher 24h offers hookah and shisha products.

We offer an exclusive selection of Al Fakher disposable e-cigarettesincluding:

  • Al Fakher Crown Bar 12000
  • Al Fakher Crown Bar 8000
  • Al Fakher Crown Bar Big Cloud 8000 PRO
  • Al Fakher Crown Bar Pro 8000

Our products are renowned for their high quality, durability and wide range of flavours. The e-cigarettes are ideal for consumers seeking a stylish and hassle-free vaping experience.

2. How long does shipping take?

We deliver to most countries in the European Union from our European warehouse. The shipping time is usually 3 to 7 working daysThis applies to the following countries:

  • Germany: UPS/DPD/DHL (3-5 days)
  • Belgium, Netherlands, Luxembourg: UPS/DPD/DHL (3-7 days)
  • Austria, France, Spain, Italy, Poland: UPS/DPD/DHL (3-7 days)
  • Other EU countries: UPS/DPD/DHL (3-7 days)

3. Do you offer free shipping?

Yes! For orders over 49,99 € We offer free shipping within Germany and to other EU countries. For orders below this amount, shipping costs will apply, which will be displayed during checkout.

4. What payment methods do you accept?

We accept several secure payment methods, including:

  • PayPal
  • Credit cards (Visa, MasterCard)
  • iDEAL (for our customers in the Netherlands)
  • Bancontact (for our customers in Belgium)
  • SEPA bank transfer for customers throughout the European Union.

5. Are returns or exchanges possible?

Yes, we offer a return guarantee. If you are not satisfied with your purchase, you can return it within 7 days After receiving the goods, you may request a return or exchange, provided that the products are unopened and unused. For further information, please refer to our returns policy.

6. How do I reach customer support?

Our customer service team is available to you at all times. If you have any questions or concerns, please send us an email to: [email protected]We endeavour to respond within 24 hours.

7. Do I need an account to place an order?

No, you can place an order as a guest. However, we recommend creating an account so that you can more easily track your order history and take advantage of future discounts and offers.

8. What flavours are available?

We offer a variety of popular flavoursincluding:

  • Menthol
  • Watermelon
  • Blueberry
  • Mango
  • Icy Grape

Our range is regularly expanded to offer new and exciting flavours that make your vaping experience even more enjoyable.

9. Are your products available for all age groups?

18 Jahren. 18 years Permitted. We take youth protection very seriously and require age verification for every purchase.

10. What happens if my parcel is held at customs?

All of our packages are dispatched from our European warehouse to avoid customs problems in most EU countries. If problems with customs do occur, we will be happy to assist you with the processing and provide guidance and support.