FAQs

1. What products does Al Fakher 24h offer?

We offer an exclusive selection Al Fakher brand disposable e-cigarettes, including:

  • Al Fakher Crown Bar 12000
  • Al Fakher Crown Bar 8000
  • Al Fakher Crown Bar Big Cloud 8000 PRO
  • Al Fakher Crown Bar Pro 8000

Our products are known for their high quality, longevity and wide range of flavors. The e-cigarettes are ideal for consumers looking for a stylish and uncomplicated vaping experience.

2. How long does shipping take?

We deliver to most countries in the European Union from our European warehouse. The shipping time is usually 3 to 7 working days. This applies to the following countries:

  • Germany: UPS/DPD/DHL (3-5 days)
  • Belgium, Netherlands, Luxembourg: UPS/DPD/DHL (3-7 days)
  • Austria, France, Spain, Italy, Poland: UPS/DPD/DHL (3-7 days)
  • Other EU countries: UPS/DPD/DHL (3-7 days)

3. Do you offer free shipping?

Yes! For orders over 49,99 € We offer free shipping within Germany and other EU countries. Orders under this amount will incur shipping costs, which will be displayed at checkout.

4. Which payment methods do you accept?

We accept multiple secure payment methods including:

  • PayPal
  • Credit cards (Visa, MasterCard)
  • ideal (for our customers in the Netherlands)
  • Bancontact (for our customers in Belgium)
  • SEPA bank transfer for customers throughout the European Union.

5. Are returns or exchanges possible?

Yes, we offer a return guarantee. If you are not satisfied with your purchase, you can return within 7 days request a return or exchange after receiving the goods, provided the products are unopened and unused. Please see our return policy for more information.

6. How do I reach customer support?

Our customer service is available to you at any time. If you have any questions or concerns, please email us at: [email protected]. We aim to respond within 24 hours.

7. Do I need an account to place an order?

No, you can order as a guest. However, we recommend creating an account to more easily track your order history and take advantage of future discounts and offers.

8. What flavors are available?

We offer a variety of popular flavors, including:

  • menthol
  • Watermelon
  • Blueberry
  • mango
  • Icy grape

Our range is regularly expanded to offer new and exciting flavors to make your vaping experience even more enjoyable.

9. Are your products available for all ages?

No, the sale of our products is exclusively for people 18 years permitted. We take child protection very seriously and require age verification for every purchase.

10. What happens if my package is held at customs?

All our packages are shipped from our European warehouse to avoid customs issues in most EU countries. If you still have problems with customs, we will be happy to help you with the process and provide you with advice and support.